Frequently Asked Questions
Everything you need to know about your Lotto Sport gear and orders.
How do I determine the right size for my Lotto footwear?
We provide a comprehensive size guide on each product page. Since sports performance shoes should fit snugly, we recommend measuring your foot in centimeters and comparing it to our chart for the most accurate fit.
What is your return policy for performance apparel?
You can return unworn items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, certain base layers and socks cannot be returned once the packaging is opened.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery's progress.
Does Lotto Sport offer a warranty on professional equipment?
Yes, our performance gear and equipment come with a limited 6-month warranty against manufacturing defects. This does not cover standard wear and tear from regular athletic use.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel an order within 60 minutes of placement. After that window, you will need to follow our standard return process once the item arrives.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.